The herbalist is not guaranteed to always be available to come to the lobby to assist those having additional questions about herbal products and let's be real, what doctor's office can you walk into and talk with the doctor without scheduling an appointment? If you are needing a one on one private conversation or deeper assistance with a dis-ease? If you need a specific day/time, please contact the store to book an appointment for a consultation. If you book it here, you will need to follow-up with the store to get a confirmed day/time.